Who are you guys and why should I trust your company?
We are a group of Silicon Valley professionals. Elite Team is the flagship product of Elite Team Solutions Inc. a California C corporation founded in October, 2013. We are also a member of Silicon Valley better business bureau.
How reliable is your product? Is it safe and secured?
We host our product on Amazon AWS cloud
Amazon Web Services (AWS) delivers a highly scalable cloud computing platform with high availability and dependability, and the flexibility to enable customers to build a wide range of applications. In order to provide end-to-end security and end-to-end privacy, AWS builds services in accordance with security best practices, provides appropriate security features in those services, and documents how to use those features. In addition, AWS customers must use those features and best practices to architect an appropriately secure application environment. Enabling customers to ensure the confidentiality, integrity, and availability of their data is of the utmost importance to AWS, as is maintaining trust and confidence.
At a high level, Amazon has taken the following approach to secure the AWS infrastructure:
The AWS Security Center provides links to technical information, tools, and prescriptive guidance designed to help customers build and manage secure applications in the AWS cloud.
How often you back up your data?
We take back up of all data everyday. Amazon Web Services (AWS) tracks all the essential resource utilization for our application and alerts us when we need additional capacity, or when your latest application push is behaving poorly. Storage, CPU and memory utilization levels are all tracked for conformance to pre-configured thresholds, and email alerts provide timely warnings.
How confidential is Elite Team?
Unless you otherwise consent, we will use your personal information only for the purpose for which it is submitted, such as required by the product features of "Elite Team", to use reply to your emails, newsletters, etc. We never sell or rent your personal information. For details please read our Privacy Policy.
How secure is your payment system?
We use PayPal, the world's most-trusted payment gateway. We also use Merchant one payment gateway for credit card transactions other than PayPal. Merchant one is one of the leading and highly trusted Merchant payment service providers in USA.
What is your refund policy?
You can sign up for 30-days free trial. If you don't want to continue using Elite Team, just cancel before the trial ends and you won't be charged a penny. That is our promise and your cost will be zero, nada to try our product.
However, if you do not cancel your subscription, you will be automatically billed by your PayPal account (or credit card) every thirty days for fees due for your access to 'Ourprojectteam' for the ensuing thirty (30) days. You may cancel your subscription anytime.
How can I set Privileges and can I keep certain users from seeing specific projects?
You can give anyone permission to access any project, or keep anyone from seeing any project. Simply log into the project, click the "Project Permissions" link, you will see the list of users. Select/ deselect the check box associated with the users to set permission and save the setting.
Do you provide phone support?
Yes, we do provide limited phone support. You may call us at (408) 228 -3469 X 3. However, for prompt support please send us email. We will do our best to respond to every email within just a few hours of receiving it.