FAQ

Who are you guys and why should I trust your company?

We are a group of Silicon Valley professionals. Elite Team is the flagship product of Elite Team Solutions Inc. a California C corporation founded in October, 2013. We are also a member of Silicon Valley better business bureau.

How reliable is your product? Is it safe and secured?

We host our product on Amazon AWS cloud

AWS Security Center

Amazon Web Services (AWS) delivers a highly scalable cloud computing platform with high availability and dependability, and the flexibility to enable customers to build a wide range of applications. In order to provide end-to-end security and end-to-end privacy, AWS builds services in accordance with security best practices, provides appropriate security features in those services, and documents how to use those features. In addition, AWS customers must use those features and best practices to architect an appropriately secure application environment. Enabling customers to ensure the confidentiality, integrity, and availability of their data is of the utmost importance to AWS, as is maintaining trust and confidence.

Overview

At a high level, Amazon has taken the following approach to secure the AWS infrastructure:

  • Certifications and Accreditations. AWS has achieved ISO 27001 certification and has successfully completed multiple SAS70 Type II audits.
  • Physical Security. Amazon has many years of experience in designing, constructing, and operating large-scale data centers. AWS infrastructure is housed in Amazon-controlled data centers throughout the world. Only those within Amazon who have a legitimate business need to have such information know the actual location of these data centers, and the data centers themselves are secured with a variety of physical barriers to prevent unauthorized access.
  • Secure Services. Each of the services within the AWS cloud is architected to be secure and contains a number of capabilities that restrict unauthorized access or usage without sacrificing the flexibility that customers demand. For more information about the security capabilities of each service in the AWS cloud, consult the Amazon Web Services: Overview of Security Processes whitepaper.
  • Data Privacy. AWS enables users to encrypt their personal or business data within the AWS cloud and publishes backup and redundancy procedures for services so that customers can gain greater understanding of how their data flows throughout AWS. For more information on the data privacy and backup procedures for each service in the AWS cloud, consult the Amazon Web Services: Overview of Security Processes whitepaper.

The AWS Security Center provides links to technical information, tools, and prescriptive guidance designed to help customers build and manage secure applications in the AWS cloud.

How often you back up your data?

We take back up of all data everyday. Amazon Web Services (AWS) tracks all the essential resource utilization for our application and alerts us when we need additional capacity, or when your latest application push is behaving poorly. Storage, CPU and memory utilization levels are all tracked for conformance to pre-configured thresholds, and email alerts provide timely warnings.

How confidential is Elite Team?

Unless you otherwise consent, we will use your personal information only for the purpose for which it is submitted, such as required by the product features of "Elite Team", to use reply to your emails, newsletters, etc. We never sell or rent your personal information. For details please read our Privacy Policy.

How secure is your payment system?

We use PayPal, the world's most-trusted payment gateway. We also use Merchant one payment gateway for credit card transactions other than PayPal. Merchant one is one of the leading and highly trusted Merchant payment service providers in USA.

What is your refund policy?

You can sign up for 30-days free trial. If you don't want to continue using Elite Team, just cancel before the trial ends and you won't be charged a penny. That is our promise and your cost will be zero, nada to try our product.

However, if you do not cancel your subscription, you will be automatically billed by your PayPal account (or credit card) every thirty days for fees due for your access to 'Ourprojectteam' for the ensuing thirty (30) days. You may cancel your subscription anytime.

How can I set Privileges and can I keep certain users from seeing specific projects?

You can give anyone permission to access any project, or keep anyone from seeing any project. Simply log into the project, click the "Project Permissions" link, you will see the list of users. Select/ deselect the check box associated with the users to set permission and save the setting.

Do you provide phone support?

Yes, we do provide limited phone support. You may call us at (408) 228 -3469 X 3. However, for prompt support please send us email. We will do our best to respond to every email within just a few hours of receiving it.